Frequently asked questions

What is Pre-Order?

A pre-order means the item is not in stock at the time of purchase and is produced or sourced after your order is placed.

Why is Aura's Bare Aura Lounge set pre-order?

To maintain quality and avoid overproduction, Bare Aura Sets are offered as pre-orders. This allows us to produce intentionally and deliver with care.

Fulfillment timeline: Orders ship within 2–3 weeks.

When is Payment for Pre-Order due?

• Payment is collected in full at the time of purchase.

• By placing a pre-order, you acknowledge and agree to the stated fulfillment timeline.

How are Combined Orders Fulfilled?

If your order includes both in-stock and pre-order items, the entire order will ship together once the pre-order item is ready, unless otherwise stated.